Refund Policy

Refund Effective Date: [Insert Date]

Thank you for choosing INTELLO Solutions SPC LLC. We are committed to delivering high-quality IT, marketing, and business consultancy services. Please read our refund policy carefully to understand the conditions under which refunds may be granted.

1. General Terms

This refund policy applies to all services provided by INTELLO Solutions SPC LLC, whether offered through our website (www.intello.ae), by direct agreement, or offline engagement, including but not limited to:

Software development
Website and mobile app development
Hosting solutions
Digital marketing campaigns and retainers
Financial and feasibility consultancy
HR and communication consultancy
Graphic design, branding, photography, videography, and animation
Business advisory and strategic planning services

2. Non-Refundable Services

Due to the nature of our business and services, all completed services and delivered digital products are non-refundable, including but not limited to:

Customized software or web solutions
Digital consultancy or marketing reports
Graphic/branding design once delivered
Hosting fees, subscriptions, and domain registrations
Paid digital advertising and campaigns

In addition, advance payments for non-completed jobs will be non-refundable if:

The project is cancelled by the client, and
The client failed to provide necessary information, content, approvals, or tools required to execute the job as agreed.

This ensures protection for time, labor, and resources already committed by our team.

3. Refund Eligibility Conditions

A refund may be granted under the following circumstances:

The service was not delivered within the agreed timeline, with no valid justification or approved extension
The client cancels the service before project initiation and before resource allocation
A technical error (e.g. double billing or incorrect charge) occurred on our side

To request a refund, clients must:

Submit the request within 7 calendar days of the original payment
Provide a valid receipt or invoice
Send a written explanation to info@intello.ae detailing the reason for the refund

4. Cancellation of Ongoing Services

Clients may cancel monthly or subscription-based services (e.g. marketing retainers, hosting) by notifying us in writing at least 10 days before the next billing cycle.

No partial refunds will be granted for services already rendered during the current billing period
Cancellations will take effect at the end of the current paid term

5. Processing of Approved Refunds

Approved refunds will be processed to the original payment method within 10–15 business days
INTELLO Solutions SPC LLC is not liable for processing delays caused by banks or third-party payment processors

6. Modifications to This Policy

We reserve the right to update this Refund Policy at any time without prior notice. The revised policy will be published on this page with the updated “Effective Date.”

7. Contact Us

For questions or refund inquiries, please contact:
📧 info@intello.ae

📍 M5, Building 148, opposite ADSM, Corniche Area, Abu Dhabi, UAE.